Privacy Policy

7. Interactive AI Assistant ("Tutor Time Helper")

7.1 Overview & Identification

Our website provides an interactive conversational assistant named Tutor Time Helper to assist parents, educators, and students with general questions about Tutor Time's educational programmes, the Popcorn Math enrichment schedule, Caribbean primary examination readiness (CPEA style), and study strategies.

Tutor Time Helper is an artificial intelligence (AI) assistant powered by Anthropic's Claude API. It is not a real person, and it is not Teacher Cassie (Kashamar Lewis) or a human tutor.

7.2 Zero Personal Data Collection & No Conversation Storage

We adhere to strict data minimisation and child privacy standards:

• No Conversation Storage: We do not record, store, log, or maintain conversation transcripts on our servers or databases. Once a chat session ends or your browser window is closed, your messages are permanently discarded from server memory.
• Do Not Share Personal Information: Users must not input personal identifiable information (PII)—including your child's full name, date of birth, age, residential address, telephone number, email, or school name—into the chat window. The assistant is programmed to decline requests containing sensitive personal details.
• Zero Profiling & Zero Tracking: Chatbot interactions are not linked to your IP address, cookies, user profiles, or intake form submissions. We do not track or profile children across visits.

7.3 Third-Party AI Processing (Anthropic PBC)

When you submit a message through the Tutor Time Helper:

• Your query is transmitted securely via TLS 1.3 encryption directly to the Anthropic Claude API (api.anthropic.com) for the sole purpose of generating an immediate conversational response.
• In accordance with Anthropic’s commercial data protection and privacy terms, customer inputs and completions submitted via the commercial API are not used to train or fine-tune foundation models, and are discarded after transient generation.

7.4 Real-Time Web Search Retrieval

To provide accurate, up-to-date educational context, the assistant may perform targeted web searches via Anthropic’s search retrieval tool. When web search is utilized to formulate a reply, the specific source citations and reference links are displayed directly inside the chat window for complete transparency.

7.5 Scope & Disclaimers

The Tutor Time Helper is an informational guide only. It cannot schedule appointments, process payments, submit applications, or alter student records.

• No Official Advice: The assistant does not provide medical, psychological, diagnostic, safeguarding, or formal legal advice.
• Pricing & Policies: Specific program fees, official school rosters, and formal admissions decisions are not quoted by the assistant. For confirmed details or consultation bookings, parents should visit our Book a Consultation page or contact Teacher Cassie directly via WhatsApp.